Policy Overview

At TSON, we aim to provide customers with a smooth and reliable shopping experience. Please review the product information carefully before placing your order.

Order Cancellation

Once an order has been successfully placed and confirmed, cancellation requests are generally not accepted.

Cancellation or refund will not be applicable for reasons such as:

• Customer changed their mind.
• Customer no longer requires the product.
• Product was ordered by mistake.
• Customer selected the wrong product.
• Customer ordered more quantity than required.
• Customer does not wish to use the product after delivery.

Refund Policy

TSON does not provide refunds for successfully placed orders merely because the customer has changed their mind or no longer wants the product.

Refund consideration may apply only in legitimate product-related situations, such as receiving a wrong, damaged, defective or materially different product.

Returns

Returns are not accepted for change-of-mind requests, personal preference, incorrect selection or simply because the customer does not wish to use the product.

If a product arrives damaged, defective or incorrect, the customer should contact TSON customer support as soon as possible after delivery.

The customer may be required to provide photographs, videos, packaging details and order information so that the issue can be reviewed.

Damaged, Wrong or Defective Product

If you receive a product that is damaged, defective, incorrect or materially different from the product ordered, please contact us promptly.

Any replacement or refund for such cases is subject to verification and approval by TSON.

Non-Returnable Situations

A return or refund request may not be accepted where:

• The customer simply changes their mind.
• The product was ordered incorrectly by the customer.
• The customer no longer needs the product.
• The product has been used after delivery.
• The customer cannot provide sufficient order details.
• The issue is unrelated to a product defect or delivery error.

Refund Processing

Where a refund is approved by TSON after reviewing an eligible case, the refund will generally be processed through the original payment method, subject to applicable payment gateway and banking timelines.

The actual time taken for the amount to reflect in the customer's account may depend on the payment provider, bank or financial institution.

Product Use

Customers should read product information, instructions, ingredients and applicable usage guidance before using any product.

TSON products should be used according to the information provided with the product. If you have questions about whether a product is suitable for you, please seek appropriate professional advice.